If you have a software issue and a working broadband connection, we may be able to put it right without even visiting you! Our remote support service allows us, at your request, to take control of your computer over an internet connection, see what's wrong and change it!
This service is not intended as a replacement for physical visits, but rather as a complementary service. We can't spot some physical problems remotely, and it won't work if you have Internet related problems. Remote support typically takes as long as a standard visit, and is subject to technician availability, so the service is by appointment only and is usually charged at a similar rate to standard visits.