Privacy Policy

Your privacy is important to us. This page explains what information we collect about you, and how we use it.

Information collected while browsing our site

Our website host collects some information on our behalf, so that we can monitor the effectiveness of this website. Examples of information collected includes your IP address, service provider, when you visited, location, browser type, screen resolution, popular pages. Poorly PCs only uses this information for statistical analysis to improve the website. On selected pages, Facebook widgets and Google captchas are in use. Facebook and Google may track your visit to this site and link this activity to your account.

Your personal information

If you contact us, we may collect some personally identifiable information, for the purposes of answering enquiries and providing you with our services. This information may include your name, address, contact details, information relevant to the service, and a record of any messages and transactions. If you let us know of any medical issue / disability that affects the way we do business with you, we may record this so that we can tailor our service to meet your needs.

We do not use your information for marketing purposes unless you have agreed to this. You can give or withdraw consent to marketing communications and reminders at any time, by contacting us. We do not sell or rent your information to others for any marketing purposes.

We may store or process your information with other service providers so that we can communicate with you, provide our services, and process payments. Depending on how you interact with us, your information may be stored in different places (for example: emails, messages, social media, online appointment / reminder services, invoicing / accounting services, payment processors such as PayPal and iZettle, secure backups of our records). Our payment processors may ask you for further information (such as your payment card details, or a login) if you use them to complete a payment to us. We do not allow any of our service providers to use your information for any other purposes without your consent, except as required by law. If you follow any links to other websites, their privacy policies will apply.

We only retain your information as long as we need it to provide you with our services and to operate our business. You may make any reasonable request to view, amend or delete any information that we hold about you. Please let us know if you are no longer using our services, or wish to withdraw consent, so that we can remove any irrelevant data from our records. If you decline to share your personal information with us, it may affect our ability to provide you with our services. We reserve the right to store, process or share information relating to debts, fraud, abuse and criminal activity; and to comply with our legal and business obligations. We take all reasonable steps to ensure that your information remains secure.

Other data and files

If we are in possession of your personal data files (for example: during a repair, recovery, backup or data transfer) we will act as a data processor and will not claim ownership of these files or their copies. We take your privacy seriously, and we will not use any information from your files for our records. After providing our services to you, any copies will be returned to you or destroyed as soon as possible.

About us

We are Poorly PCs, 51 Wrentham Avenue, Herne Bay, CT6 7UU, United Kingdom. We are ICO (data protection) registered. Our contact details can be found below. Our terms and conditions page explains how you can use our website and services.