You can contact us by phone, text, email, WhatsApp, or you can send us a message directly from this page.
Our phone lines are normally open Monday to Friday - 9am to 7pm, and most Saturdays - 9:30am to 1pm. Our technicians handle all of the calls as well as the visits, so please leave a voicemail or send a message if we're helping another customer / travelling between visits.
You can send us a message from this page at any time, and we will reply as soon as possible, during our normal working hours.
If you have a disability or issue that affects the way that we can communicate or do business with you, please let us know.
We are getting many more enquiries than usual - especially as many of our users migrate to Windows 11 and/or full fibre broadband connections. Our availability may also vary throughout the summer holidays. We are helping as many people as we can, as quickly as we can. Thank you for your patience and understanding.
If you're ready for a visit, it's quickest to book us online. You can see our availability, book us instantly, and then manage your booking from the confirmation email.
Our correspondence address is Poorly PCs, 51 Wrentham Avenue, Herne Bay, Kent CT6 7UU (United Kingdom). We do not have a shop or workshop for customers to visit, and we do not sell computers or parts, except as part of a home visit / repair. We use your details in accordance with our Terms & Conditions and our Privacy Policy.