We are a small company based in Herne Bay and we cover the local towns and villages.
Matt and Chris both have over 25 years’ experience. Matt is a CompTIA A+ certified IT Technician, and Chris has an extensive background in PC retail and support. We have supported computer users in the local area since 1996.
Poorly PCs was created with a particular goal in mind – to provide face-to-face support in your own home or office. Our aim is to provide a convenient alternative to large IT companies and call-centre telephone support. With our help, there’s no need to take your device to a shop, wait for the repair, and take it home again only to be faced by set-up worries. Most computer repairs will be completed on-site, and if a workshop repair is needed, we offer a full collect and return service - including disconnection and re-connection.
We've kept up with the times, too. Our expertise extends to smart-home devices, and our home visit service is perfect for helping with almost any smart, Internet-connected device.
We believe that as a small local business we can offer you a personalised, friendly, professional and thorough service. We will always give advice that's in your best interests (not ours). We don’t charge a fee if we can’t help, we don’t add on costs if the job takes a few minutes longer than expected, and no job is ever too small. We don't cut corners and we're happy to continue providing support after the visit. As a result, most of our appointments come from existing customers and recommendations.
